FAQ
Frequently Asked Questions
Shipping
We offer free standard shipping on all US orders over $25.00 and free shipping to orders outside of the US over $100.00. All orders typically will ship within a two to three business day window. We try to ship as quickly as possible however, sometimes the warehouse does experience high volumes of orders and shipping may be delayed by a day or two. Please know we are always working as hard and as quickly as possible to get your orders out to you!
Returns & Exchanges
You can view our Return Policy here
Order Changes & Cancelations
We unfortunately are unable to change or cancel orders once placed as we try to ship as soon as possible.
Care Instructions
T+J jams are designed to be washed in cold water and tumble dried on low. Please note that Bamboo is a natural fiber and is delicate. With this in mind, it should be washed separately from items that may be damaging, like towels, hardware or Velcro. For the longest wear, you can wash them inside out and lay flat to dry when possible.
Sale
All items marked sale items are final sale and are not eligible for returns or exchanges. All sale items are not eligible for any further discounts. This includes any item that is discounted by more than 15%.
Wholesale
We do offer wholesale to boutiques with brick & mortar stores only. If you are interested in seeing our wholesale line, please use our contact us form to reach out to us and we will put you in contact with the sales rep in your area.